Contact Us - Faulty Item

We are sorry you are having an issue with your Rieker footwear; this is certainly not the usual "Rieker customer experience".
We endeavour to produce excellent quality footwear that our customers will enjoy wearing for some time.
We aim to produce high-quality products & will always offer reclamation for faulty products purchased directly from us.
If you have purchased these shoes from www.rieker.co.uk please can you provide your WEB****** number associated with this complaint.
Once we have this confirmed we will be able start the return for a quality check & to get you your refund/replacement


Please Note:
If you have purchased these from anywhere else, please may we respectfully ask that you contact the retailer with any further queries regarding your purchase.
As the store has taken your payment & in accordance with The Consumer Rights Act; your legal purchase contract is with the retailer.
Any final decision regarding a return/refund is at their discretion & they will be able to issue any refund that may be due to you.