Free DPD Delivery
Designing Shoes Since 1874
Rieker Antistress Features & Benefits

FAQs

FAQs

Ø I have purchased footwear on your website and they are faulty, what should I do?

o    Please return your footwear to us free of charge for inspection.

o    Please address the parcel to "Quality Department - Web"

o    To create your return label please click on our returns portal (here) on the website.

o    To find the closest DPD drop off point please visit our website and click on DPD shop finder, enclosing a letter explaining the reason for the return also quoting your WEB reference number.

o    Our quality controller will deal with the query as soon as possible (allowing up to 10 working days) and notify you accordingly.

Ø How do I get a returns label?

o    You can return any items to us free of charge

o    What to do:

§   Go to our online returns portal (here)

§   Enter your WEB reference number and complete all details

§   Download your label and attach to the parcel

Ø Can you do repairs?

o    We are sorry, we are distribution only here in the UK and we do not offer a repair service.

o    However, you can take your footwear to a local repairer who may be able to help and advise you.

Ø Can you replace my laces?

o    We do not currently sell any shoe accessories.

o    Any good cobbler should be able to help.

Ø I have bought Rieker shoes from a shop can I get a refund?

o    If we could kindly ask that you return your footwear to the retailer from whom they were purchased.

o    As the retailer has taken your payment, your purchase contract is with them.

Ø Wrong size has been ordered, can you change this?

o    If you require any changes to your order, you would need to enter a new order on the website and return the original order for a refund.

Ø The item chosen is out of stock, when will this be back in stock?

o    If the item chosen is out of stock, we may not be expecting further deliveries this season as the season’s stock is ordered, delivered and sold.

Ø Can I place an order by telephone?

o    We are unable to process orders via the telephone, as we do not have the payment facilities, although this may be something we look at doing in the future.

o    Alternatively, we could run a search to check if any of our Rieker stores have the style and size available and provide you with their details.

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