Until further notice we are currently only able to offer Home Delivery but this is free of charge.
We only ship to UK mainland addresses with a valid UK postcode and regret we can’t deliver outside of the UK.
We are sorry but we are not able to offer delivery to the following areas Orkney Isles, Shetland Islands, Outer Hebrides, Inner Hebrides, Isle of Man, Isle of Mull, Jura, Islay, Channel Islands, Isle of Wight, Isles Of Scilly or Southern Ireland.
All our parcels are handled by our courier and deliveries are made Monday to Friday only.
To qualify for next working day you need to place your order before 1pm. Orders received on a Friday before 1pm will be delivered the following Monday. Orders placed after 1pm on a Friday, during the weekend and on any UK Bank Holiday will be processed on the first working day after the break, for delivery the next working day.
Certain postcodes may experience a 2 day service. Customers in Northern Ireland will experience a 2 day Service.
Delivery to your home (or chosen address)
Our courier can deliver anytime between 7am and 7pm and a signature will be required to confirm receipt. If you are not at home when the delivery is attempted they will leave a card.
To view our returns procedure please click on this link https://www.rieker.co.uk/returns-information-i21 or select the returns information link at the bottom of the website.
*** Returns have been extended to 45 days during the pandemic ***
We hope you're completely satisfied with your new shoes or boots however if you've changed your mind then return them to us within 45 days of the date of dispatch.
They will need to be returned in the original box with any associated wrapping.
If you have a printer - If you do not have a pre-printed returns label then please select one of the returns options using our Returns Portal - You will need to print the label to use this portal.
If you do not have a printer - please email firstname.lastname@example.org with your Web order number. The team will arrange a drop off return for you via Hermes and post the label to you.
If you choose not to use our returns services, the parcel is your responsibility until it arrives back with us and we cannot refund your postage costs for the return.
If you need a different size, you would need to return the incorrect size for a refund and place a new order for the correct size.
Unfortunately our returns are automatically refunded upon their receipt, so we're unable to process an exchange.
We apologise for any inconvenience this may cause.