Ladies long leg zip up black boots with heel.
**** PLEASE NOTE WE ARE CURRENTLY ONLY OFFERING HOME DELIVERY UNTIL FURTHER NOTICE ****
We only ship to UK mainland addresses with a valid UK postcode and regret we can’t deliver outside of the UK.
We are sorry but we are not able to offer delivery to the following areas Orkney Isles, Shetland Islands, Outer Hebrides, Inner Hebrides, Isle of Man, Isle of Mull, Jura, Islay, Channel Islands, Isle of Wight, Isles Of Scilly or Southern Ireland.
All our parcels are handled by our courier and deliveries are made Monday to Friday only.
To qualify for next working day you need to place your order before 1pm. Orders received on a Friday before 1pm will be delivered the following Monday. Orders placed after 1pm on a Friday, during the weekend and on any UK Bank Holiday will be processed on the first working day after the break, for delivery the next working day.
Certain postcodes may experience a 2 day service. Customers in Northern Ireland will experience a 2 day Service.
We currently offer two delivery options:-
· Free Click and Collect via the UPS network of access points near to you
· £5 for next working day delivery to your home address (or chosen address)
Free Click and Collect
Access Points are convenient locations such as local grocery stores or petrol stations where you can collect your deliveries. It's usually a next working day service and you will be notified by email when your parcel is ready for collection. Parcels will be held at an access point for 10 days. To find your nearest access point please visit www.ups.com/dropoff
£5.00 Delivery to your home (or chosen address)
Our courier can deliver anytime between 7am and 7pm and a signature will be required to confirm receipt. If you are not at home when the delivery is attempted they will leave a card and take the parcel to your closest access point for you to collect. You will be notified by email of the tracking details.
To view our returns procedure please click on this link https://www.rieker.co.uk/returns-information-i21 or select the returns information link at the bottom of the website.
*** We have extended our returns period to 90 days during the pandemic ***
We hope you’re completely satisfied with your new shoes or boots however if you’ve changed your mind then return them to us within 28 days of the date of dispatch. They will need to be returned in the original box with any associated wrapping.
For orders placed upto the 6th July and delivered via UPS.
If you have a pre-printed UPS label with your delivery then please return your parcel using a UPS access point. Returns are free of charge via UPS access points throughout the country. To find your nearest access point, please visit this link.
Please re-package your items as they were received, fill in the reason for the return on the back of your delivery note, seal the package and stick your returns label on the outside of the box. (The sticky labels sometimes get stuck under the flaps of the box but if it’s missing, please contact us and we’ll send you another).
Then just drop it off at your closest UPS access point and hold on to your returns receipt until you receive an email from us confirming that your refund has been processed.
For orders placed on or after the 6th July
If you have a printer - If you do not have a pre-printed returns label then please select one of the returns options using our new returns portal You will need to print the label to use this portal. If you do not have a printer - please see below.
If you do not have a printer - please email email@example.com with your Web order number. The team will arrange a drop off return for you via Hermes and post the label to you.
If you choose not to use our returns services, the parcel is your responsibility until it arrives back with us and we cannot refund your postage costs for the return.
If you need a different size, you would need to return the incorrect size for a refund and place a new order for the correct size.
Unfortunately our returns are automatically refunded upon their receipt, so we’re unable to process an exchange. We apologise for any inconvenience this may cause.