We hope you’re completely satisfied with your new shoes or boots however if you’ve changed your mind then return them to us within 28 days of the date of dispatch.
Returns are free of charge via UPS access points throughout the country. To find your nearest access point, please visit this link.
Please re-package your items as they were received, fill in the reason for the return on the back of your delivery note, seal the package and stick your returns label on the outside of the box. (The sticky labels sometimes get stuck under the flaps of the box but if it’s missing, please contact us and we’ll send you another).
Then just drop it off at your closest UPS access point and hold on to your returns receipt until you receive an email from us confirming that your refund has been processed.
If you choose not to use our returns label and the UPS network, the parcel is your responsibility until it arrives back with us and we cannot refund your postage costs for the return.
If you need a different size, you would need to return the incorrect size for a refund and place a new order for the correct size.
Unfortunately our returns are automatically refunded upon their receipt, so we’re unable to process an exchange. We apologise for any inconvenience this may cause.