Coronavirus FAQs

COVID-19 is a new global illness that can affect your lungs and airways. It's caused by a virus called coronavirus. The main symptoms of coronavirus (COVID-19) are a high temperature and a new, continuous cough. The Government states everyone must stay at home to help stop coronavirus (COVID-19) spreading. You should wash your hands with soap and water often to reduce the risk of infection.

We have taken the decision to close all the Rieker stores for the time being. The continued well-being of our customers and colleagues is our paramount concern.

It is the responsibility of all of us to do everything possible to reduce potential transmission of the virus. We will be reviewing the situation on a regular basis and look forward to welcoming you into our stores again once it is safe to do so.

Rieker.co.uk is currently still operating. Delivery options are reduced to home deliveries only and all deliveries are currently free. We use UPS for our deliveries and they have introduced their own measures to ensure social distancing as well as signing for you. Our warehouse staff are operating on reduced numbers to ensure they can work safely isolated from each other to comply with social distancing measures in place throughout the UK.

Currently we are offering free UPS deliveries to your home. All click and collect services are closed. There may be a delay getting your parcel to you as couriers are prioritising medical supplies and essential items.

In order to keep our staff safe and allow them to work from home our customer phone line is currently closed. Please instead use the “contact us” at the bottom of the website or contact customerservice@rieker.co.uk directly. We will do our best to help but there may be a delay due to reduced staffing levels at this time.

Currently we have extended our returns policy to 90 days for all unworn purchases. Our normal returns apply apart from change for the foreseeable future.